Returns, Refunds & Warranty Policy

Returns

Standard stock products may be returned within 14 days of delivery, provided they are unused, in their original condition and suitable for resale.

Customers are responsible for return postage unless the item is faulty or supplied incorrectly.

Once the returned item has been received and inspected, a refund will be issued to the original payment method.

Custom-Made Products

Custom-made products, including custom cables, rack panels and bespoke assemblies, are manufactured to customer specifications and are non-returnable and non-refundable unless they are faulty or not made to the agreed specification.

Customers are responsible for checking and confirming all specifications before production begins.

Faulty Products

If you believe a product is faulty, please contact us as soon as possible.

Faulty products will be inspected and, where appropriate, we will offer a repair, replacement or refund.

This does not affect your statutory rights.

Cable Warranty

All cables are hand-built, inspected and fully tested before dispatch.

If a fault caused by our workmanship develops within 12 months of purchase, we will inspect the cable and, where appropriate, repair or replace it free of charge.

This warranty does not cover:

• Accidental damage
• Misuse or abuse
• Normal wear and tear
• Liquid damage
• Damage caused by excessive pulling, crushing or incorrect storage
• Internal cable damage occurring after purchase
• Damage caused by modification or repair by anyone other than us

Where inspection identifies internal cable damage or faults unrelated to our workmanship, a chargeable repair or replacement may be recommended.

Repair & Servicing

Repair and servicing charges are listed on our Services & Pricing page.

Payments for completed servicing and repair work are non-refundable.

If you believe there is an issue with the workmanship of a repair or service, please contact us within 30 days of collection or delivery.

Workmanship-related issues will be rectified free of charge where appropriate.

This does not cover normal wear, accidental damage, misuse, environmental damage, or faults unrelated to the work carried out.

Any additional repairs or replacement parts identified during inspection or servicing will always be discussed and approved before work is undertaken.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.